So I put in a second ticket today, to complain about the fact that no one addressed the first ticket. I've responded to it three times over four days asking for someone to address the ticket, which address the actual problem with the mouse Then they sent me a form letter email saying "we're just following up to see if the issue was resolved.
#Logitech support ticket registration#
I was then able to fill out the registration # and submit the original ticket back on Aug 4th. When I checked the site, they had added my mouse just as a non-registered item. I reached out to the support forum and got a reply - directing me back to the site!!! So I was in a position where I couldn't call them, and I needed to have a product registered in order to get support with being unable to register a product - even before addressing the actual mouse issue. This was complicated initially by the fact that no matter how hard I tried, with any browser, i couldn't register my mouse because of "Something went wrong" error messages. Is the delay normal or did I do something wrong Doing it. They're support page still lists a phone #, but ti has a recorded message saying there is no longer phone support. I created a warranty ticket on Support Logitech a week ago and I still have no answer from them. Has anyone had any experience with Logitech. With or without the software and drivers. In frustration, I re-installed Windows today thinking an outside chance of some kind of corruption. It's been 12 days since the original contact. I provided all the info, and no response. my contact info, product, SN #, seller, receipt, etc. They said they'd get back to me in 24 - 48 hours and got back to me 5 days later.
I submitted a ticket with them on Aug 4th. I am going through customer service hell with Logitech. The extra-wide MeetUp camera from Logitech comes with integrated speakers and microphones for an addition to your Newline IP Series interactive touch display.